Terms, Conditions & Company Policies.

Important Information

You should carefully read the following Terms and Conditions, if you purchase or install our product(s) means you have read and accepted these Terms and Conditions; releasing Acrotek LR Spares of the obligation for issues that may arise in the future.

Please read the product terms, conditions and company policies carefully.

1. Interpretation

1.1 In these Conditions: Company means Acrotek T/A LR Spares; We mean Acrotek T/A LR Spares; Us means Acrotek T/A LR Spares; Conditions means these standard terms and conditions of sale and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the Customer and the Company; Contract means the Contract between the Customer and the Company for the sale and purchase of Goods; Customer means a business or a consumer whose order for the Goods is accepted by the Company Goods means the Goods (including any instalment of the Goods) which the Company is to supply in accordance with these Conditions; Part Number means the numeric or alphanumeric code used by the Company to identify a particular item on the website or otherwise. The word ‘Product’ may refer to anything supplied, serviced or worked on by Acrotek LR Spares.

2. Complete Agreement

2.1 These Conditions shall govern the Contract to exclusion of any other terms and conditions between the Company and the Customer and no variation to the Contract or these Conditions (including the incorporation of the Customer standard terms and conditions of business) shall be binding upon the Company unless agreed in writing by the Company and signed by an authorised representative of the Company.

2.2 The Company’s employees agents or representatives are not authorised to make any representations concerning the Goods unless such representations are confirmed in writing by an authorised representative of the Company.

2.3 Any typing clerical or other error or omission in any catalogue, sales literature, price list, despatch note, invoice or other documentation or any information issued by the Company (in whatever form and on whatever media) shall be subject to correction without any liability on the part of the Company.

3. Contract

3.1 No order submitted by the Customer shall be deemed to be accepted by the Company until the Goods have been despatched by the Company.

3.2 The Customer shall be responsible for ensuring the accuracy of any order submitted by the Customer including confirming in writing or email any telephone orders and for giving the Company any necessary information relating to the Contract and delivery (as the case may be) within a sufficient time to enable the Company to deliver the Goods to the premises notified to the Company by the Customer.

3.3 Written confirmations of any telephone orders shall clearly indicate that they are only confirming earlier telephone orders and shall contain details of the Customers account number and purchase order number.

4. Descriptions And Prices

4.1 Manufacturers’ Part Numbers are used for reference only, in order to help our Customers to identify the replacement parts that they require. The Company does not claim to represent or be an agent of Land Rover in any capacity.

4.2 The Customer is responsible for the correct ordering of Goods for their intended application and any Goods will be deemed to be identified solely by the Part Number. Further descriptions and photographs of Goods are provided for assistance and the Company will be responsible for the correct supply of goods based solely upon the Part Number stated by the Customer. This condition applies whether parts are ordered via the website, in writing, by telephone, by email or in person.

4.3 The price of the Goods shall be the price payable for the Goods at the time of acceptance of the Customers order.

4.4 All prices stated in any of the Company’s web sites, catalogues, sales literature, price lists or other documentation (issued by the Company from time to time in whatever form and on whatever media) may be altered by the Company at any time without giving notice to the Customer.

4.5 The price for any Goods quoted on the Company’s website, in any catalogues sales literature or price lists is exclusive of any carriage, postage and packaging which the Customer shall additionally be liable to pay to the Company. VAT, taxes, duties and other applicable charges in relation to the Goods are displayed separately on the web pages and in the checkout.

4.6 The total price for Goods and delivery services stated in any invoice will be shown exclusively and inclusive of VAT. For international customers, it will be best to contact us directly for the necessary documents for VAT exemption.

5. Availability & Delivery

5.1 In exceptional circumstances, goods which are shown to be in stock on our website may in fact not be available for sale. Due to occasional system errors, product recalls and warehousing or delivery problems or losses, goods may not be ready for immediate or subsequent delivery. If you have ordered such goods we will notify you by email as soon as possible and modify or cancel your order for you. Any applicable refund will be effected once we have received your further instructions on the matter.

5.2 The Company shall deliver the Goods to any premises notified to the Company by the Customer and for the avoidance of doubt the Customer shall be liable for any costs incurred by the Company in relation to carriage postage and packing and any other applicable duties, taxes and charges.

5.3 The Company shall use its reasonable endeavours to deliver the Goods to the premises stated by the Customer by any delivery date estimated by the Company and for the avoidance of doubt the Customer acknowledges that the delivery date is not guaranteed or of the essence of the Contract and that the Company shall in no circumstances be liable to the Customer for any losses, damages or charges incurred by the Customer due to the late delivery of the Goods.

5.4 Goods delivered to the Customer shall be deemed accepted by the Customer and the Customer shall inspect the Goods immediately upon delivery and in all cases shall inform the Company in writing within 24 hours of delivery of any damage, shortages or non-delivery of the Goods.

5.5 If the Customer fails to take delivery of the Goods (or fails to give the Company adequate delivery instructions at the time stated for the delivery otherwise than by reason of any cause beyond the Customer’s reasonable control or by reason of the Company’s fault) the customer will be held liable for all costs.

5.6 Note that the courier quotation excludes insurance, we will not be liable for any theft or damage during transit via the third party.

6. Returns Policy

6.1 Our refund and returns policy lasts 7 days from receiving the item. The item must be returned within 7 days of receiving the item and will only be eligible for return if your item is unused and in the same condition that you received it. It should also be in the original (undamaged) packaging.

6.2 Where the Goods have been returned by the Customer as faulty or damaged in transit, they will either be tested upon receipt or returned to the manufacturer for testing, dependent upon the returns policy of the manufacturer. If no fault is found, the Goods will be returned to the Customer at the Customer’s expense.

6.3 In the case where it is established that Goods have been mistakenly or incorrectly supplied by the Company, the Company will be responsible for supplying the correct Goods as soon as possible and at no extra delivery cost to the Customer.

6.4 In the case where it is established that Goods are faulty or defective in line with the individual manufacturers’ warranty, most warranty repairs will be carried out free of charge on a return-to-Company basis. The Customer is responsible for ensuring that the Goods are returned to the Company in their original packaging, or if this is not available, cushioned packaging surrounding the entire product so as to ensure safe transit. The customer is also responsible for providing all reasonable information relating to the fault or defect that the supplier may request.

6.5 The customer is obliged to act with reasonable care when returning goods and also to keep and provide proof of postage or delivery. We recommend using a reputable carrier and suitable return packaging to avoid any problems.

6.6 Where goods have been received damaged upon arrival. This will require to be reported to the company within 1 day of the arrival of goods according to the courier tracking. Acrotek LR Spares ensures to take reasonable action & if the damage is found to be at the fault of the company, replacements will be issued. Also refer to clause 5.6.

6.7 Please ensure that parts ordered online are the correct parts required. If you are unsure about this, feel free to email us info@lrspares.co.za with your VIN number for help or confirmation. Manufacturer’s Part Numbers are used for reference only, in order to help our Customers to identify the replacement parts that they require. The Company does not claim to represent or be an agent of Land Rover in any capacity.

6.8 Parts supplied correctly will not be liable under our return policy.

6.9 Strictly no returns or refunds on electrical items, used parts or replacement parts.

Workshop / On Our Premises

Acrotek LR Spares is not liable for any loss or damage that occurred whatsoever and how so ever caused, including any loss or damage caused by negligence or recklessness of Acrotek LR Spares servants, employees, agents or any other persons. Furthermore, all goods are transported, tested and stored on our premises at the client’s own risk.

  1. The client authorises Acrotek LR Spares to carry out the work listed on the checklist (signed by the client) at the client’s expense. To replace and supply such parts and materials, including oils, petrol and diesel, which may be necessary to complete said work listed on the checklist (signed by the client).
  2. The charge for labour will be the normal hourly rate charged by Acrotek LR Spares.
  3. Storage at the daily rate of R250.00 ex vat shall be charged on goods not collected upon completion after 3 days and the client hereby authorises Acrotek LR Spares should the goods remain uncollected for a period exceeding three (3) months, to sell the goods to defray expenses including vehicles.
  4. No undertaking can be given that the work will be completed on or before the time stated, Acrotek LR Spares shall not be liable for any damages sustained due to any delay.
  5. No goods will be released until such time as the full outstanding amount has been paid, payment to be made in cash or electronic transfer, and EFT to be done two (2) days before collection, Acrotek LR Spares reserves the right to hold any purchased goods until the payment reflects in our account.
  6. The warranty period to repair/replace any defective goods as stated on the invoice. This does not apply to outside influence.
  7. There is no guarantee on electrical components whatsoever unless stipulated only in writing.
  8. Acrotek LR Spares does not cover cross-border breakdown expenses and other incidental expenses.
  9. Please always use the Quotation / Invoice / Order Number as a payment reference.
  10. Any quotation sent out to clients is only valid for seven (7) days and prices are subject to change without prior notice due to supplier increases or the exchange rate. Acrotek LR Spares reserves the right to change the validity date of quotations during special / sale campaigns for example March Madness from seven (7) days to forty eight (48) hours.

Website Terms & Conditions


Acceptable use
These terms of use govern your use of our website; by using our website, you agree to these terms of use in full. If you disagree with these terms of use or any part of these terms of use, you must not use our website.

Our website uses cookies. By using our website and agreeing to these terms of use, you consent to our use of cookies in accordance with the terms of our [privacy policy/cookies policy]

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website.

You must not:

  • (a) republish material from this website (including republication on another website);
  • (b) sell, rent or sub-license material from the website;
  • (c) show any material from the website in public;
  • (d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
  • (e) edit or otherwise modify any material on the website; or
  • (f) redistribute material from this website – except for content specifically and expressly made available for redistribution (such as our newsletter).

Acceptable use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spy ware, computer virus, Trojan horse, worm, keystroke logger, root kit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including, without limitation, scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

You must not use our website to transmit or send unsolicited commercial communications.

You must not use our website for any purposes related to marketing without our express written consent.

Restricted access

Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.

User content

In these terms of use, “your content” means material (including, without limitation, text, images, audio material, video material and audio-visual material) that you submit to our website, for whatever purpose.

You grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your content in any existing or future media. You also grant to us the right to sub-license these rights and the right to bring an action for infringement of these rights.
You warrant and represent that your content will comply with these terms of use.

Your content must not be illegal or unlawful, must not infringe any third party’s legal rights and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).

You must not submit any content to the website that is or has ever been the subject of any threatened or actual legal proceedings or another similar complaint.
We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published on our website.
Notwithstanding our rights under these terms of use in relation to your content, we do not undertake to monitor the submission of such content to, or the publication of such content on, our website.

Limited warranties

We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).


You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including, without limitation, legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms of use[, or arising out of any claim that you have breached any provision of these terms of use].

Breaches of these terms of use

Without prejudice to our other rights under these terms of use, if you breach these terms of use in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.


We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms of use without notifying you or obtaining your consent.
You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms of use.

Email And Newsletter Terms And Conditions

Confidentiality and Disclaimer

“This e-mail transmission, including the attachments (hereinafter collectively referred to as this “e-mail”) contains information that is confidential and subject to legal privilege intended only for use by the individual or entity to which it is originally addressed.

Access by anyone else is unauthorised.

If you are not the intended recipient or a person responsible for delivering this e-mail to the intended recipient, be advised that you have received this e-mail in error and you must delete this e-mail in its entirety immediately.

Any unauthorised disclosure, dissemination, reliance, use, interception, alteration, tampering or any other form of corruption of this e-mail or any part hereof is strictly forbidden.
E-mails cannot be guaranteed to be secure or free of errors or viruses.

As such, we advise you to carry out your own virus checks, as neither this entity nor the transmitter accept any liability whatsoever, arising from this e-mail or for any consequence of its use or storage.

No stated, tacit or implied view, opinion, advice or position of the transmitter necessarily represents that of this entity.

If verification of this e-mail is required, please request a hard-copy version on an official letterhead of this entity.

Copyright in this e-mail is and remains vested in this entity and/or in the transmitter.

This entity fully reserves the right, without notice, to monitor outgoing and incoming e-mail and other transmissions or communications on, in, through or by means of its e-mail and telecommunications systems.

“Try your luck” wheel

When your “Spin To Win” you will be opting into Acrotek and LR Spares’ mailing list.  You are able to unsubscribe after receiving the first email from LR Spares.

“Try Your Luck” Wheel prizes cannot be used in conjunction with any other special offers offered by Acrotek and LR Spares.

All prizes on this website’s Spin To Win can only be redeemed with Acrotek and LR Spares’ current online product offering.